November Update - Can you open any dates over December & January? 

Welcome to our first update from the Owner Team as part of our new monthly update. We'll cover off any key housekeeping areas every month so you can keep your holiday home, and its calendar, in tip top fashion! Many thanks to Bachcare holiday home owner Angie for your take on things as well - see her blog here!

1. Calendar Blocks & Service Requests In The Owner Portal

Around 80% of our properties now have a booking over Christmas and/or New Year. If your plans haven't firmed up yet for this period and your calendar is blocked, consider unblocking it as we have had many booking requests for this period.

Don’t forget you can open and close your calendar from your owner portal and also view service requests. This later function is handy when reviewing your credit notes and want to find out what a specific charge applied via your Holiday Manager is for.

Simply go to: Your Listing --> Service Requests --> Key in the date range --> Drill down into an applicable entry


2. Has Your Deep Clean Been Sorted?

Your holiday manager will have likely sent you an email recently about completing a deep clean at your property prior to Labour Weekend. We hope this has been scheduled in, but just a gentle reminder to make sure things are in peak condition prior to the busy summer season!

Don’t forget we also have a special relationship at Briscoes, where your holiday manager can order items on your behalf (eg fresh new mattress protectors for the new summer season), have them dispatched to his/her address and charge your account. Your Holiday Manager can then place the items in your house (for a small fee including time to organise).


3. Your Short Term Rental Insurance Experts!

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We recommend that all owners ensure they have insurance specifically covering shorter holiday rentals. Many insurance companies will not offer this type of cover and we encourage you to check your policy to ensure your insurance company is aware of this commercial arrangement.

Bachcare has a partnership with Apex Insurance, offering our owners specific cover for holiday home rentals. Sam Horan can be contacted on samh@apexinsurance.co.nz or 09 968 9750.


4. A Couple Of Ideas For Water monitors

If you are running on tank water at your holiday home, there are some neat ideas on the market to help ensure your tank does not run out of water. Many tanks are impossible to gauge the level inside and these products will ensure that your tank is refilled when required.

The Visi-ball

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Easily view your tank level from far away with the Apex Visiball Water Level Indicator.

Highly visible from a distance, the height in which the red ball sits above the tank is the indication of your tank level. When the red ball is high in the air, then you have plenty of water in the tank. When the red ball is low down near the top of the tank, then your tank is almost empty. Perfect for holiday homes, this system can be fitted to any tank. It costs $230inc GST (not including shipping and installation). Product is available at a Plumbing World near you: http://apexvalves.co.nz/distributors/.

There are Ultrasonic Water Tank Level monitors as well like this one on Jaycar for $99.90 (check to make sure it's compatible with your water tank). There are Wi-Fi connected options as well, typically costing upwards of $700.00.


5. Getting Ready For Summer - An Owner Perspective!

“Was the guest revenue the same, better or not as good as last year?  What factors might have contributed to the revenue difference this year?  What could we do next year to improve this?  Did we get to use the house as much as we wanted?  Am I keeping the property up to the standard of other holiday rental properties in the region? What were the utilities expenses like this year compared to last and how could we better manage those?  And what about the rental rates – have we got those right?” Angie takes a look at a few areas and shares her thoughts in her first blog post for us. Read the full post here.


For any further questions, don't hesitate to get in touch with any of the Owner Support team. Support office ph: 09 366 7000 / ownersupport@bachcare.co.nz